Types of Information We Collect

To provide professional Counselling and Root Cause Therapy (RCT) services safely, we collect personal and sensitive health data, including:

• Contact details (Name, phone number, email, date of birth, and physical address).

• Emergency contact information.

• Sensitive information, including psychological history, lifestyle details, goals, and relevant prescription medications.

How and Why We Collect Your Information

Your data is collected directly from you through our secure Wix Intake Form when you book an appointment. We only collect information that is strictly necessary to:

• Provide safe, tailored, and professional therapeutic services.

• Satisfy our professional duty of care and emergency protocols during virtual Google Meet sessions.

• Administer bookings, billing, and standard business communication.

Data Security & Storage (HIPAA/PHI Standards)

We take data protection seriously. Your health records and personal details are stored in a secure database using Protected Health Information (PHI) and enterprise-grade encryption practices.

• Data Transmission: All online intake form submissions are held entirely within our secure database and are never transmitted through unencrypted email.

• Virtual Sessions: Telehealth video sessions conducted through Google Meet use enterprise-grade encryption to preserve client confidentiality.

Disclosure of Personal Information

Your information is strictly confidential. We will never sell, rent, or share your data with third parties for marketing purposes. Your information will only be disclosed if:

• You provide express written consent to share your data with another health professional, such as your GP.

• We have a legal obligation to disclose it or a professional duty of care applies because we believe there is an immediate and serious risk to your life, health, or safety, or the safety of others.

Cookies and Tracking

Our website uses the Usercentrics Consent Management Platform to manage tracking cookies and website analytics. You can manage or revoke your consent regarding website cookies at any time through the cookie banner settings on our website.

Accessing Your Data & Contact Us

Under the Australian Privacy Principles, you have the right to request access to the personal data we hold about you or request corrections to inaccurate records. If you have any questions or privacy concerns, please contact us directly by email.